BEFORE YOU ORDER
FREQUENTLY ASKED QUESTIONS
Clear answers to help you choose and order with confidence.
What materials are AJNDA accessories made from?
AJNDA pieces are made from carefully selected, high-quality Turkish synthetic leather chosen for its refined look, durability, and easy care.
Will the product look exactly like the photos?
We aim to show every product as accurately as possible. Slight differences in color may appear because of lighting or screen settings, while small texture variations are part of the material’s character.
Can you help me choose the right piece?
Yes. Send us how you plan to use it, the size you prefer, and the style you like on WhatsApp, and we will guide you to the most suitable option.
How do I confirm delivery to my area?
Send us your governorate and city on WhatsApp before ordering. We will confirm delivery availability, expected timing, and any applicable shipping fee.
How can I follow up on my order?
Contact us with your order number and the phone number used during checkout. This helps us locate your order and assist you faster.
Can I exchange or return an item?
Exchange and return requests are handled according to our published policy. Contact us as soon as possible and keep the item unused, complete, and in its original packaging.
How should I care for my AJNDA accessory?
Wipe it gently with a soft, slightly damp cloth. Avoid harsh chemicals, direct heat, prolonged sunlight, and overloading. Store it in a dry place when not in use.
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